Terms and Conditions of Use
Welcome to Smile Action International Store. By accessing, browsing, or purchasing from this website, you agree to these Terms and Conditions. If you do not agree, please do not use this website.
1. General Use of Website
You agree to use this website only for lawful purposes and in a way that does not damage, disable, or impair the website or interfere with other users.
You must not attempt unauthorized access to any part of the website, systems, or customer data.
2. Eligibility to Purchase
By placing an order, you confirm that:
You are legally capable of entering into binding contracts.
The information you provide is accurate and complete.
You are authorized to use the selected payment method.
3. Products and Availability
All products displayed are subject to availability. We reserve the right to:
Limit purchase quantities
Discontinue products without notice
Correct product descriptions, images, or pricing errors
Refuse or cancel suspicious or fraudulent orders
Product images are for illustration purposes and actual packaging or colors may vary slightly.
4. Pricing and Currency
All prices are listed in AED (United Arab Emirates Dirham) unless otherwise stated.
Prices may change without notice. If a pricing error occurs after your order is placed, we may contact you to reconfirm or cancel the order with full refund if payment was already made.
5. Payment Policy
We accept secure payments through approved third-party gateways including Paymob Stripe , Tamara ,Tabby, Paypal , paynow ,Ziina and other supported payment providers.
Payments are subject to verification and fraud screening. Orders may be delayed or canceled if payment authorization fails.
We do not store full payment card details on our servers.
6. Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after successful payment confirmation.
Delivery Timeframes
Estimated delivery times:
UAE: 1–5 business days
GCC Countries: 3–10 business days
International: 5–20 business days depending on destination and customs
Delivery times are estimates only and not guaranteed.
Shipping Charges
Shipping fees, if applicable, are displayed during checkout before payment.
Customs / Duties
For international orders, customs duties, VAT, taxes, or import fees may apply and are the responsibility of the customer.
Delivery Issues
Customers must provide accurate shipping details. We are not responsible for delays, failed delivery, or losses caused by incorrect addresses or unavailable recipients.
7. Return Policy
We accept eligible returns within 7 days of delivery unless otherwise stated.
To qualify for return, items must be:
Unused and in original condition
In original packaging
With tags, accessories, and proof of purchase
Non-Returnable Items
Returns are generally not accepted for:
Opened hygiene or personal care products
Customized or personalized items
Clearance / final sale items
Gift cards or digital products
Perishable goods
8. Refund Policy
Once a returned item is received and inspected, approved refunds will be processed to the original payment method.
Refund Timeframe
Card / online payments: typically 5–14 business days depending on bank/provider
COD (if applicable): via approved transfer method
Shipping fees are non-refundable unless the return is due to our error, damaged goods, or wrong item sent.
9. Damaged / Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details.
We may offer replacement, store credit, or refund after review.
10. Order Cancellation Policy
Orders may be canceled before dispatch. Once shipped, cancellations may be treated as returns under the Return Policy.
We reserve the right to cancel orders due to:
Payment failure
Suspected fraud
Stock unavailability
Pricing or listing errors
If canceled after payment, a full refund will be issued.
11. Intellectual Property
All logos, designs, product content, text, graphics, branding, and website materials are owned by Smile Action International or used under permission.
Unauthorized copying, resale, or reproduction is prohibited.
12. Limitation of Liability
To the maximum extent permitted by law, SmileActionStore.ae shall not be liable for indirect, incidental, or consequential damages resulting from website use or purchased products.
Our total liability shall not exceed the amount paid for the relevant order.
13. Privacy and Data Protection
Use of this website is also subject to our Privacy Policy regarding data collection, storage, and security.
14. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates.
15. Changes to Policies
We may update these Terms and related policies at any time. Updated versions become effective once published on the website.
16. Contact Information
Smile Action InternationalDubai, United Arab Emirates marketing@smileactionstore.ae
Phone /WhatsApp: +971559905015 / +971559135018 / +971554241830